All patients and customers of Curaleaf Pharmacy are entitled to make an official complaint if they are not satisfied with the services they have received.
All complaints will be investigated thoroughly so we can improve the service provided. Complaints should be made in writing where possible and should be emailed to orders@curaleafpharmacy.co.uk with the Subject: Complaint.
If you are unable to provide the details of your complaint in writing, please call us to discuss alternative ways to raise your complaint.
The individual making the complaint will receive an acknowledgement within five working days of receipt of the complaint and we aim to provide a full response within 20 working days or provide the reasons for any delay.
Complaints at this stage will be deemed as Tier 1 complaints and will be categorised and assigned as below:
The individual making the complaint will receive an acknowledgement within five working days of receipt of the complaint and we aim to provide a full response within 20 working days or provide the reasons for any delay.
If you are not happy with the outcome following your complaint, this can be escalated as a Tier 2 complaint for a full and final response. The complaint will be escalated to the below for a full review and final decision:
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