Issues with Paying

Issues with payments

If you are having difficulty making payment, please try the below steps to resolve the issue.

• Make sure you have enabled pop ups on your device, as part of 3D Secure checks with your bank pop ups need to be enabled for help on how to check this, please follow this guidance.
• Try the link on another device if you can.
• Try the link on another browser such as Chrome or Microsoft Edge.
• If you are able to use a different card.
• Try a different email address. 

Important things to remember:

• We only accept cards issued in the UK
• We only accept payments from cards with a UK billing address
• You must enter a valid email address

If you are still unable to complete the payment, please contact us:

Opening hours
Mon - Fri
8am - 5pm
You can call us any time during our opening hours.

Bank Holidays
We’re closed on UK national bank holidays, so you may want to plan ahead to receive your prescription on time.

Email
[e-mail]

Phone
0800 141 2055